How to Become a Polished Phone Communicator!
Recently, for the umpteenth time, I was asked, “wherever did you learn to communicate so effectively on the telephone.” My usual answer would have been “in the school of hard knocks” but this time I thought about it and replied, “I owed my phone, in-person, written and platform communications skills to my 31 year membership and active participation in Toastmasters International.”
Since joining their Winter Park Chapter in February 1978, the Chapter has grown to 65 members and Toastmasters International has added 100,000 members and robust chapters in nearly every country.
Toastmasters International vision statement empowers people to achieve their full potential and realize their dreams. Through our member clubs, people throughout the world can improve their communication and leadership skills, and find the courage to change.
I joined to improve my public speaking skills but I stayed for 31 years because of the camaraderie and total pleasure I experienced from nurturing others to improve their communication skills. Lifetime friendships have evolved from my active participation in Winter Park Toastmasters. I met my CPA, travel agent, doctor, financial advisor and several business services-providers plus, many of my best social friends at the chapter.
My chapter has become my ‘learning laboratory’ where I have:
- Tested new speech material for my paid sales training seminars and workshops.
- Adapted skills from impromptu speaking venues to enhance my training techniques.
- Applied many communications tools to make my presentations more memorable.
- Acquired the confidence to communicate to 10 or 1,000 audience attendees.
- Learned how to apply humor to anchor my key presentation points.
- Expanded my vocabulary and broadened my appreciation of other languages.
How has my Toastmasters’ Training improved my phone-use skills? Every Toastmasters meeting agenda includes an impromptu speaking segment called Table Topics. During this portion of each meeting, members who aren’t scheduled to participate in the week’s meeting are called upon to speak extemporaneously. The meeting Table Topics Master calls on a member, who will stand and then be given a topic to speak about for 1 minute.
Now, 1 minute may not sound like a very long time but it can be quite daunting to converse on a topic one has had no opportunity to prepare, especially in front of a room full of members.
This impromptu speaking opportunity is excellent training for sales people who use the phone to cold call or who are conducting scheduled phone communications. Its excellent training that prepares one to think on their feet and to respond to the unexpected question or phone objection by the other phone party which often occurs during a phone conversation.
Toastmasters Membership is $95 annually, plus weekly chapter meeting dues and nominal fees for Toastmasters International Training Manuals. Weekly chapter attendees have the opportunity to polish their Table Topics skills where repeated practice leads to confidence and communications ease over time.
Whenever I have been exposed to sales training client sales people who lack communications skills or who shudder at the thought of using the phone to speak with strangers, I encourage them to attend a Toastmasters International chapter meeting in their vicinity.
Hands down, Toastmasters International training is the best investment to develop one’s communications skills. Once one becomes a chapter member, they will have the opportunity to learn, by doing, which is the most effective way to anchor their newly acquired learning skills.
Go to www.toastmasters.org to find a chapter and to participate in this wonderfully relevant and rewarding learning experience.
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